ROLES OF MANAGER

ROLES OF MANAGER

Henry Mintzberg identified ten different roles, separated into three categories. The categories he
defined are as follows

a) Interpersonal Roles
The ones that, like the name suggests, involve people and other ceremonial duties. It can be
further classified as follows
• Leader – Responsible for staffing, training, and associated duties
.
• Figurehead – The symbolic head of the organization.

• Liaison – Maintains the communication between all contacts and informers that compose
the organizational network.

b) Informational Roles
Related to collecting, receiving, and disseminating information.

• Monitor – Personally seek and receive information, to be able to understand the
organization.

• Disseminator – Transmits all import information received from outsiders to the members
of the organization.

• Spokesperson – On the contrary to the above role, here the manager transmits the
organization’s plans, policies and actions to outsiders.

c) Decisional Roles
Roles that revolve around making choices.

• Entrepreneur – Seeks opportunities. Basically they search for change, respond to it, and
exploit it.

• Negotiator – Represents the organization at major negotiations.

• Resource Allocator – Makes or approves all significant decisions related to the allocation
of resources.

• Disturbance Handler – Responsible for corrective action when the organization faces
disturbances.

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